What CareNav changes
A simpler claims journey for hospital teams.
Most claims slow down because information is fragmented. CareNav brings documents, checks, communication and status into one clean workflow.
Platform capabilities
Handles every part of the claims workflow.
Complete, submission-ready claims every time
CareNav ensures all documents are validated and in order before the claim is sent for approval.
No new app. No learning curve.
Your billing team works with the CareNav AI assistant in WhatsApp throughout the claim process. No new tools, no training, no new screens.
Always know where every claim stands
Every active claim, what needs attention and what's on track — in one view.
Please find attached the additional documents requested for Claim #8812 — including the updated discharge summary and pharmacy bills. Kindly process at the earliest.
Regards, Billing Dept.
Insurer queries resolved faster
Every query answered on time, with the right information.
Full visibility into what's moving and what needs attention
No waiting on reports. No chasing numbers.
Absolutely. CareNav uses bank-grade encryption, strict access controls and data handling practices aligned with Indian data protection standards to safeguard sensitive health and financial information.
CareNav checks every document for completeness and consistency before submission and flags gaps early — so hospitals submit cleaner packages and get faster approvals with fewer revision cycles.
Yes. CareNav is built to be NHCX and Bima Sugam ready, so hospitals can move to regulator-preferred digital claim submission without any additional integration work.
Yes. For cashless claims, hospital PCS desks upload directly through CareNav. For reimbursement claims, patients or agents submit via WhatsApp and CareNav creates a validated package for faster settlement.
Next step
See CareNav in your hospital in under a week.
Go live in 3–5 days with no HIS changes. We handle onboarding and setup — your billing team just starts using it.