How it works
Every step of the claim in one place.
Better notes from the start
Doctors document what payers need, so fewer queries come back.
Connects to your HMIS or runs on WhatsApp alone
Connects over HL7 or FHIR, or runs on WhatsApp uploads alone.
Complete, submission-ready claims
Every document is checked before the claim goes to the insurer.
Submitted in the right format, first time
Formatted to ABDM and NHCX standards, for private and PMJAY claims.
See where each claim stands
Active claims, what needs review and what's on track, in one view.
Please find attached the additional documents requested for Claim #8812, including the updated discharge summary and pharmacy bills. Kindly process at the earliest.
Regards, Billing Dept.
No query slips through
Queries are picked up and answered on time, with the documents attached.
Ask, follow up and close in WhatsApp
Confirm status and close claims from the WhatsApp chat your team already uses.
Payments reconciled
CareNav tracks settlements and payments and flags anything that needs review.
Trusted by hospitals
What hospital teams say.
The pre-auth form filling used to take our team a while to get right. CareNav has made that faster and we make fewer errors now.
WHAT CARENAV CHANGES
Efficiency without changing how your team works.
Your clinical workflow stays the same, with better guidance where it matters.
The result
Stays exactly the same
- Registering patients
- Clinical notes in your own system
- Uploading documents on WhatsApp or your HMIS
- Approving insurer responses
takes on
- Guidance while clinical notes are written
- Missing documents collected
- Gaps caught before the claim goes out
- Insurer formatting done to spec
- Query replies drafted
- One live view of every claim
- Settlement letters reviewed
- Deductions flagged for review
- Payments tracked and reconciled
Security & Compliance
Built on India's national health infrastructure.
Aligned with NHA standards at every layer, from encryption to health data exchange to patient consent.
- ABDM M1-M3 certified
- WASA certified
- FHIR R4 compliant
- Fidelius encryption
- India hosted
Supported by
Common questions
Questions hospitals ask us.
Yes. For cashless claims, hospital PCS desks upload directly through CareNav. For reimbursement claims, patients or agents submit via WhatsApp and CareNav creates a validated package for settlement.
Yes. CareNav tracks settlements and payments and flags anything that needs review.
Yes. CareNav supports PMJAY claims on NHCX alongside private insurance claims.
Next step
See CareNav in your hospital in under a week.
Live in days. We set it up for you.