THE OPPORTUNITY
A simpler claims journey for hospital teams.
Most claims slow down because information is fragmented. CareNav brings documents, checks, communication and status into one clean workflow.
How it works
Handles every part of the claims workflow.
Better notes from the start
CareNav helps doctors document what payers need, so fewer queries come back later.
Connects to your HMIS or runs on WhatsApp alone
If your HMIS supports HL7 or FHIR, CareNav connects directly. If not, WhatsApp upload covers the full workflow.
Complete, submission-ready claims every time
CareNav ensures all documents are validated and in order before the claim is sent for approval.
Every claim reaches the insurer ABDM-compliant and NHCX-ready
No extra steps for your billing team. CareNav handles compliance formatting in the background so every submission is always structured correctly. Works for both private and PMJAY claims.
Always know where every claim stands
Every active claim, what needs attention and what's on track, in one view.
Please find attached the additional documents requested for Claim #8812, including the updated discharge summary and pharmacy bills. Kindly process at the earliest.
Regards, Billing Dept.
Insurer queries resolved faster
Every insurer query gets caught and responded to on time, with the right information attached.
Ask, follow up and close in WhatsApp
Confirm status, send missing information and wrap the claim without leaving the conversation your team already uses. No new tools, no training, no new screens.
Followed until payment lands
CareNav tracks every settlement and payment and flags anything that needs a second look.
WHAT CARENAV CHANGES
Efficiency without changing how your team works.
Your clinical workflow stays the same, with better guidance where it matters.
Trusted by hospitals
The pre-auth form filling used to take our team a while to get right. CareNav has made that faster, and we make fewer errors now.
Security & Compliance
Built on India's national health infrastructure.
Aligned with NHA standards at every layer - from encryption to health data exchange to patient consent.
National Health Authority
ABDM certified
Insights
From the CareNav team.
Yes. CareNav uses Fidelius ECDH encryption, the standard mandated by ABDM, for all health records in transit. Data is stored on servers in India and never leaves the country. CareNav is WASA certified and production-certified for ABDM M1-M3.
CareNav checks every document for completeness and consistency before submission and flags gaps early, so hospitals submit cleaner packages and get faster approvals with fewer revision cycles.
Yes. For cashless claims, hospital PCS desks upload directly through CareNav. For reimbursement claims, patients or agents submit via WhatsApp and CareNav creates a validated package for faster settlement.
Yes. CareNav tracks settlements and payments for every claim and flags anything that needs your team's attention.
Yes. CareNav supports PMJAY claims on NHCX alongside private insurance claims.
Next step
See CareNav in your hospital in under a week.
Go live in days. Fits any HMIS or runs on its own. We handle setup end to end.